Monthly subscriptions
OpenBot Cloud subscriptions are billed monthly in advance. You may cancel at any time, and cancellation stops the next renewal. Your access generally remains available through the end of the current paid billing period.
When refunds may apply
Because the Service is delivered digitally, subscription fees are generally non-refundable after a billing period begins. We may issue a full or partial refund at our discretion for duplicate charges, material billing errors, or a prolonged outage that prevented meaningful use of the Service. Nothing in this policy limits rights that cannot be waived under applicable law.
How to request a refund
Contact the OpenBot team with the email on your account, the relevant charge date, and a short description of the issue. Please contact us before initiating a payment dispute so we have an opportunity to investigate. Approved refunds are returned to the original payment method and may take several business days to appear.
Abuse and exceptions
We may decline requests involving repeated cancellations and re-subscriptions, abuse of promotional offers, violation of the Terms of Service, or charges outside the applicable request period. We may make exceptions where fairness or consumer protection law requires it.